KEIM RETURN POLICY

Place Orders

Orders can be placed with our office in Charlotte NC by emailing your order information to orders@keim.com.

NO RETURNS FOR MIXED PAINTS/ COATINGS or OTHER COLORED AND SPECIAL ORDER PRODUCTS

We want you to be completely satisfied with your KEIM Mineral Coatings of America, Inc. products. However, please note that all sales are final for tinted, custom-mixed products, or opened products; once your order is placed, no adjustments can be made to quantities or colors. Unopened packages of untinted white and clear products may be returned for a 25% restocking fee and shipped freight prepaid to Keim. To receive a return authorization, email us at orders@keim.com and include your original order number and the number of items you seek to return. While our employees can provide estimated consumption quantities, these are general guidelines and don’t account for specific project details like surface complexity or application methods. It’s your responsibility as the buyer to calculate precise product consumption, and we highly recommend performing a trial application or observing the first day’s use to ensure you order the correct amount. By placing an order, you agree to these terms.

RETURNS FOR OTHER PRODUCTS (not mixed or colored)

1. Products must be in like new condition.
2. Only products that have been stored in climate-controlled conditions may be considered for return. No refunds will be made unless prior return authorization is obtained (Contact your KEIM Product Specialist for authorization).
3. No returns will be accepted unless the return is made within 90 days of the invoice date.
4. Returns and refunds will be made on off the shelf items only after the Product specialist who handles the project or area has approved the return.
5. There is a 25% restock fee for all returned products.
6. The customer is responsible for all shipping costs including the return shipping.

RETURNS WHEN IT IS A KEIM ERROR (See Claims Below)

1. KEIM will accept all returns resulting from our error whether or not it was a mixed product or other product.
2. KEIM will arrange and pay for the return shipping.
3. Contact KEIM upon receipt of your order to report any error.

Claims: (Contact your Keim product specialist for authorization)

Errors in packaging or orders must be reported upon receipt of product in order to correct the error properly. Errors reported after more than 10 days from the date of receipt will not be considered.

Warranty:

1 year unless otherwise stated

Need help?

Contact us at orders@keim.com for questions related to refunds and returns